How does my Forever Friends membership work?
Think of it as the Netflix of giving! After becoming a Forever Friend, your sustaining gift continues in the amount you’ve selected unless you choose to change or end your membership. The specific form of payment you selected will be automatically billed each month (you can even select the specific day for your donation to be processed). This saves you time, and helps us better plan and sustain our animal rescue work — a win all around!
Frequently Asked Questions
1. How do I update or make changes to my Forever Friends membership?
2. How do I cancel or pause my Forever Friends membership?
3. How do I update my contact information or check my donation status?
4. Will I receive monthly receipts?
5. Is my Forever Friend monthly gift tax-deductible?
1. How do I update or make changes to my Forever Friends membership?
- Visit your secure, personal Donor Portal and follow the instructions to log in.
- Scroll down the page to find your Recurring Donation(s).
- Click the gear wheel on the right-hand sign of your recurring plan.
- You can change update your credit card number, expiration date, or alternate payment info; change the date on which your donation processes, update the amount of your gift, and more!
If you’d like assistance from our giving staff, please use our contact form or call us at 212-274-8511.
2. How do I pause or cancel my Forever Friends membership?
Did you know you can pause your recurring donation for any length of time up to 12 months? Simply visit your secure donor portal, scroll down to “Recurring Donations,” then click the gear wheel on the right-hand side of the recurring plan to visit your settings. If you need to cancel your recurring donation, you can do so in your donor portal or reach out to us via our contact form for assistance.
3. How do I update my contact information or check my donation status?
Visit your secure donor portal. Click on your name your settings. Please be sure to update your email address if it changes, so we can continue to provide your confirmations and receipts!
4. Will I receive monthly receipts?
Yes! Each month, we’ll send you a confirmation email when your donation has processed. You can also download individual receipts and annual tax documents from your donor portal.
5. Is my Forever Friend monthly gift tax-deductible?
Yes! Your donations to Animal Haven are tax-deductible. Animal Haven is a 501(c)(3) nonprofit organization, EIN: 11-6101487.